Welcome to
Opaleen's Customer Service.
On our customer service page you will be able to locate the answers to all of your questions about shopping our site: your order, payment options, and much more. Please select the appropriate category below for complete information.
- Shipping & Delivery
- Privacy & Security
- Returns
- Product Warranty
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Promotions and Discount Codes
- Contact Us
Need Assistance?
If you can not find answers on this page, visit the Contact Us page.
Opaleen.com offers free FedEx Home Delivery shipping on every order within the forty-eight contiguous United States. Home Delivery usually takes 1-4 business days depending on your location.
If you want your order to arrive faster, you can select FedEx 2Day or FedEx Delivery Overnight options at Checkout.
For international shipments, Opaleen.com offers FedEx International Priority.
You will receive a tracking number by email no matter what shipping option you select in order to check your order status.
Visit our Privacy Policy and Terms of Use page. Opaleen.com uses the latest technology to ensure that your shopping experience will be safe and secure. Your personal information, including your name, address, and credit card number, is encrypted using Secure Socket Layer (SSL) security software.
Opaleen.com offers a 30-day return policy on every item.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return.
To return an item, package your return including all original packaging and a copy of your invoice, and mail it to:
Opaleen.com/Returns
PO Box 4629
Rockefeller Center
New York, NY 10185-4629
Returns with no Opaleen.com invoice, and packages that are improperly packaged or uninsured will be refused receipt.
For a more expedite return process, please email us at service@opaleen.com to let us know that you're sending your package.
We stand behind the quality of our products. If you have a concern with one of our products, please contact Opaleen's Customer Service.
Opaleen.com accepts Visa, MasterCard, and American Express
credit cards as well as U.S. debit cards. Other payment methods we accept are
PayPal and Google Checkout
Currently, sales tax is only collected on orders shipped to New York State.
Once you confirm your order at the checkout stage, you will receive an email with a FedEx tracking number. To know the status of your order, enter that number on FedEx tracking package page.
You can update your account information at any time by visiting our Log In page. Enter your email address and password to access your account. If you have forgotten your Password, click on Forgot Your Password.
Opaleen is all about great value. We work hard to give the best possible price to our customers. We also offer promotions and discount codes on special occasions through emails. If you have a discount code, enter it at checkout. If the code is applicable, the discounted items in your shopping cart will then appear with revised prices.
We’re always available by email: service@opaleen.com. So don’t hesitate to send questions, comments, or any other request. We’re here for you.
Opaleen is a trademark of Altyan, LLC - PO Box 4629, Rockefeller Center, New York, NY 10185-4629